Refund Policy

Last updated: 21 September 2026

Our 90-day satisfaction guarantee

We advertise a 90-day money-back guarantee, so here is exactly what it means. If you are not happy with your Belvora lipstick for any reason, tell us within 90 days of delivery and we refund what you paid for the product in full.

The guarantee applies even if you have opened and used the product. You cannot judge a lipstick through a seal, so the guarantee would be meaningless if it only covered unopened items. There is no requirement to have used it a certain number of times and no need to explain yourself.

How to claim

Email care@belvora.co with your order number and tell us you would like a refund under the guarantee. We reply within one business day.

• If the item has been opened or used, we do not ask you to send it back. For hygiene reasons we would not resell it. Please dispose of it responsibly or keep it.
• If the item is unopened, we email you a prepaid return label. Return postage is on us. Please send it back within 14 days of us issuing the label.

Items sent back without contacting us first may not be traceable to your order, which slows the refund down, so please write to us first.

Refund timing

We approve guarantee claims when we receive them, or on receipt of the parcel where a return applies. Refunds go back to your original payment method within 10 business days of approval. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we told you a refund was approved and you still cannot see it, contact us and we will chase it.

We refund the product price in full. Original shipping charges are refunded where the whole order is returned, where the item was faulty or wrong, or where the law requires it.

Damaged, faulty or incorrect items

Check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us a photo within 48 hours of delivery and we will replace it or refund it in full, including shipping. This is in addition to, and does not limit, your legal rights in respect of faulty goods.

Bundles, free items and discounts

If you return part of a bundle or a multi-buy offer, we refund the amount you actually paid for the items returned, recalculated against the offer. Where an item was supplied free as part of an offer and you return the qualifying purchase, please return or account for the free item as well. Discount codes are applied proportionally across the order when calculating a partial refund.

Cancelling before dispatch

We prepare orders quickly, usually within one business day. If you want to cancel, email us as soon as possible and we will stop the order if it has not yet gone out. If it has already shipped, the guarantee above covers you.

Your statutory rights

This guarantee is a contractual promise we give you voluntarily. It sits on top of your legal rights and does not replace them.

European Union and United Kingdom. You have a legal right to cancel a distance purchase within 14 days of receiving it, without giving a reason. Note that sealed goods which are not suitable for return for health protection or hygiene reasons are exempt from that statutory right once unsealed. Our 90-day guarantee is deliberately more generous than the statutory right and does cover opened product, so in practice you can rely on the guarantee. To exercise the statutory right specifically, email us within 14 days of delivery.

Other countries. Nothing in this policy affects any non-excludable rights you have under the consumer law of your country, including rights in respect of goods that are faulty, not as described or not fit for purpose.

Contact

Every refund question goes to care@belvora.co and is answered by a person within one business day.