Promotions & Prize Terms

Last updated: 21 September 2026

These terms govern every promotion, discount code, bundle offer and on-site game we run. They form part of our Terms of Service. The promoter is Belvora, contactable at care@belvora.co.

1. Spin-to-win welcome offer

No purchase necessary. Entry requires only a valid email address. You do not need to buy anything to play or to receive a prize.

• Open to individuals aged 18 or over. One play and one prize per person and per email address.
• The prizes available are shown on the wheel itself. Each segment corresponds to a real, working discount code.
• The outcome is determined at random at the moment you spin, using the odds configured for each segment. Odds are equal across the segments shown unless the wheel states otherwise.
• Prizes are discount codes only. There is no cash alternative and codes have no monetary value.
• Codes are single use per customer, cannot be combined with another code, apply to the product price only and do not apply to shipping or taxes.
• Your winning code is shown on screen and is also applied to your basket. Save it before closing the window.
• Codes expire 30 days after they are issued unless stated otherwise on screen.
• We may amend, suspend or withdraw the promotion at any time. Doing so will not affect a code already issued to you and still within its validity period.
• Entering your email signs you up to our marketing emails. You can unsubscribe at any time from any message. See our Privacy Policy.
• We may void a code where we reasonably believe it has been obtained through multiple entries, automated means or other abuse.

2. Discount codes generally

• One code per order unless we say otherwise.
• Codes apply to product prices, not to shipping charges, duties or taxes.
• Codes cannot be applied retrospectively to an order already placed.
• Codes have no cash value and cannot be sold or transferred.
• If you return items paid for with a code, we refund the amount you actually paid. See our Refund Policy.

3. Bundle offers and how we show savings

We sell single items and multi-item bundles. Where a bundle shows a higher struck-through figure, that figure is calculated as the number of items in the bundle multiplied by our standard single-item price at the time. In other words, it is what the same quantity would cost you if bought one at a time from us today.

It is a comparison against our own current single-item price. It is not a statement that the bundle was previously offered at that higher amount, and it is not a comparison against any other retailer. Our standard single-item price is displayed on the product page at all times so you can check the arithmetic yourself.

Where an offer is described using the words "free" or "get one free", the free item is supplied as part of a qualifying purchase at the stated bundle price. The bundle price is the total you pay.

4. Sale periods and time-limited offers

Where we advertise an offer as ending at a particular time, that end time is real and the offer will end. We do not run countdown timers that reset themselves to create a false impression of urgency. If an offer is extended or re-run, we will say so rather than presenting it as the original deadline.

Where we state that stock is limited, that statement reflects our actual stock position at the time. We do not display invented stock counts or invented sell-out histories.

5. Free gifts and add-ons

Where a free item or add-on is offered with a purchase, it is described accurately on the product page, is supplied with the qualifying order, and is subject to availability. If we cannot supply it we will tell you and you may cancel the order for a full refund. Any free item forms part of the order for the purposes of returns.

6. Errors

If a promotion is published with an obvious error, for example a decimal point in the wrong place, we may correct it and will contact anyone affected before dispatch, offering either the corrected price or a full refund.

7. Complaints

If you think a promotion has been run unfairly or an offer was not honoured, write to care@belvora.co. We answer within one business day and will put right anything we have got wrong.